Maintenance & Support
Stillwater Communications offers you the opportunity to keep your equipment running smoothly even after its warranty or end of service life. With our world-class IT hardware maintenance and service, you can extend the lifespan of your data center hardware. Enjoy direct access to our fast and responsive 24/7 domestic call center for all your technical support needs.
Flexible Service Levels
At Stillwater, we prioritize total flexibility for our customers. That's why we provide a diverse range of Service Level Agreements (SLAs) and are happy to customize one to meet your specific performance standards. Your needs are our top priority, and we are committed to delivering the best solutions for you.
One Partner Across OEMs, Worldwide Reach
Simplify your IT maintenance with our multi-vendor hardware support available in approximately 180 countries. By reducing the number of partners you need, you can streamline your operations and focus on what matters. Experience hassle-free management and enhanced efficiency today.
30-40% Less than the OEM
Stillwater combines the confidence that comes from the industry leader supporting thousands of customers and SLAs similar to the OEM with significant cost savings.
Extend the Life of Hardware
End of Service Life (EOSL) support ensures that your investments continue to operate efficiently, maximizing your return on investment. By extending the life of your systems, you can resources to other important initiatives, enhancing overall productivity and growth. Keep your operations running smoothly while making the most of your existing assets.
Servers and Storage Maintenance
​At Stillwater, we pride ourselves on delivering exceptional global service and support for data center storage hardware, partnering with leading OEMs like EMC, Hitachi, and NetApp. Your equipment’s uptime is our top priority, ensuring that you receive the and performance you expect. Trust us to keep your operations running smoothly with our dedicated expertise and commitment to excellence.​​​
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Server Hardware Maintenance
Customizable Service Levels- Adjust service levels or add and delete equipment from your server maintenance services contract at any time.
7 x 24 x 4
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24 hours a day, 7 days a week
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Initial phone-based diagnosis
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Field Engineer on-site (if required) within 4 hours after customer contact
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5 x 9 x 4
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8:00 AM to 5:00 PM, Monday through Friday
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Initial phone-based diagnosis
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Field Engineer on-site (if required) within 4 hours after customer contact
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Next Day​
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Initial phone-based diagnosis
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Field Engineer on-site (if required) the following business day after customer contact
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Server maintenance is essential to prevent downtime and minimize the risk of hardware or software failures, especially for managed server plans.
By prioritizing server upkeep, you can enhance performance and extend the lifespan of your equipment.
Storage Hardware Support
Flexible Service Levels- ​Stillwater prides ourselves on delivering exceptional global service and for leading OEMs like Dell EMC, Hitachi, IBM, Lenovo and NetApp.
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7 x 24 x 4
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24 hours a day, 7 days a week
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Initial phone-based diagnosis
-
Field Engineer on-site (if required) within 4 hours after customer contact
​
5 x 9 x 4
-
8:00 AM to 5:00 PM, Monday through Friday
-
Initial phone-based diagnosis
-
Field Engineer on-site (if required) within 4 hours after customer contact
​
Next Day​
-
Initial phone-based diagnosis
-
Field Engineer on-site (if required) the following business day after customer contact
Your equipment’s uptime is our top priority, which is why we offer service level agreements tailored to your organization’s storage lifecycle management needs. With our live global call centers available 24/7, you can count on us support whenever you need it.​
Network Hardware Support & Maintenance
Stillwater offers exceptional support and network maintenance for all your devices, whether it's your wireless access point, fiber channel switch, firewall appliance, or network director that has reached the end of its initial warranty. Our cost-effective network equipment maintenance solutions can streamline your support across various OEMs, helping you save 30-40% in the process. ​​
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Network Hardware Support & Maintenance
​Discover our world-class optimization, support, and network maintenance services for OEMs like Cisco/Meraki, Brocade, Juniper, Arista, Extreme Networks and Aruba/HPE.
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Stillwater's cost-effective network equipment maintenance solutions can help you streamline support across various OEMs, potentially saving you 30-40% in costs.
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​​​​​​​​Let us enhance your operational efficiency while reducing expenses. Contact us today to learn more!
Customizable IT Network Support Service Levels
Flexible Service Levels- Select the OEM of your network devices to customize your network maintenance service plan.
​Stillwater prides ourselves on delivering exceptional global service and for leading OEMs like Cisco/Meraki, Aruba/HPE, Juniper, Extreme Networks, Arista and Dell.
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7 x 24 x 4
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24 hours a day, 7 days a week
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Initial phone-based diagnosis
-
Field Engineer on-site (if required) within 4 hours after customer contact
​
5 x 9 x 4
-
8:00 AM to 5:00 PM, Monday through Friday
-
Initial phone-based diagnosis
-
Field Engineer on-site (if required) within 4 hours after customer contact
​
Next Day​
-
Initial phone-based diagnosis
-
Field Engineer on-site (if required) the following business day after customer contact
Why choose Stillwater?
The benefits of optimizing your enterprise and data center networks with equipment from Stillwater include:
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Reduction of overall costs leads to increased return on investment (ROI) on IT infrastructure
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Sourcing hard-to-find or EOSL parts
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Data center managers obtain peace of mind that hardware is optimized, and service is quick and effective.
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Improved performance, reliability, and scalability
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Match your existing infrastructure and maintain your current investment
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Free up resources and capital to reinvest towards other projects that require attention
Warranty and support
Stillwater helps you extend the lifespan of your data center hardware with top-tier IT hardware maintenance and services, featuring a fast and responsive 24/7 U.S.-based call center. Our third-party maintenance offers the following benefit:
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24/7 domestic phone support
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On-site field engineer within 2 hours of diagnosis
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Remote monitoring support
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Multi-OEM support portal with login ID
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By partnering with Stillwater for hardware support after your initial warranty expires, you could save 40-50% compared to the original equipment manufacturer (OEM).